LG’s Resident Engagement Solution powered by Pro:Centric® is a Game Changer for Senior Living Communities

melissa lallas photoMelissa Lallas | LG Electronics USA, Inc.
Sr. Regional Account Manager – East Coast – Healthcare
Commercial Displays Division



In working with Senior Living communities, it is important that we (As sales reps, resellers and system integrators) talk the talk specific to the industry. Generally speaking, the decision-makers and influencers are not IT technicians immersed every day in specs and network operations. Rather, they are more straightforward in wanting to know what a solution’s immediate benefits are for both the residents and the facilities. And when it comes to resident and facility televisions, they’re accustomed to a BYOD environment or going to the local big box store to buy the least expensive TVs they can find.

The term “Long Term Care” has become obsolete. Today it is all about “Senior Living,” Active Aging,” or “Aging in Place.” Most recently, the focus is on Resident Engagement. But what does that mean, exactly?

Resident engagement means keeping everyone aware of and involved in the community activities. So, if we simply use the term “Pro:Centric,” that doesn’t resonate with the administrators – they’ll look at us like we are talking about something super technical and non-relatable. However, when we reword our message and say LG’s commercial-grade TVs operate on one platform that saves time and money, coupled with the fact that some models feature a resident engagement solution, NOW we’ve got their attention.

The Resident Engagement Solution, powered by the LG Pro:Centric platform already built into most LG commercial TVs and LG set top box, will allow for a subscription-free means of communicating all activities, food menus, local area maps, community map, weather and more; and can even enable resident-interactive offerings such as booking salon services and other appointments, and signing up for activities, all from the LG TV.

And this will also save time and money for the maintenance, IT and admin team. How? One platform, no longer the need to print paper signs or flyers, no longer the need for room visits to program TVs, no longer the need to figure out multiple brands of resident’s TVs; and all changes, updates and communications are made centrally via the LG Pro:Centric server.

To top it off, LG works with a nationwide network of certified resellers and system integrators to pull this all together based on the Senior Living community’s specific needs, not to mention LG’s Five-Star Service program to keep everything running smoothly when and if the need arises.

With the Resident Engagement Solution powered by Pro:Centric, there’s nothing old about Senior Living anymore.


New LG Zero Clients Include Remarkable Benefits – How To Get Them

Every big shift is sparked by a breakthrough technology – and powering the new virtual workspace is PCoIP® technology. Pronounced “PC-Over-IP”, this invention by Teradici is what truly defines the “zero” in an LG zero client because it enables users to work without any data stored on endpoint hardware.

PCoIP technology does amazing things behind-the-scenes without you knowing it. It secures data by transferring only image information in the form of pixels to displays – so business information never leaves the cloud or data center. From a user’s perspective, the computing experience is no different than working with a local computer loaded with software.

We won’t dive further into how the technology works (as we have a whole website for that – Teradici.com), but for those unfamiliar with PCoIP technology, you now have an understanding of why LG provides PCoIP Zero Clients to its customers.


So… let’s get to the perks. What is LG offering?

LG is offering a complimentary 3-year subscription to the Teradici Desktop Access plan for every qualifying PCoIP Zero Client. Purchases of LG Zero Clients made on or after December 1, 2018 qualify for this offer with proof of purchase– so keep your receipts.

What is Teradici Desktop Access?

Teradici Desktop Access is a subscription plan that provides all the tools and support you need for your zero client deployment. Specifically, you get:

  • Software that manages up to 20,000 PCoIP Zero Clients with ease
  • Access to security and firmware updates for PCoIP Zero Clients
  • 24 x 7 certified professional support from Teradici

Desktop Access includes the Teradici PCoIP Management Console which is a centralized software tool that provisions, monitors, and scales PCoIP Zero Client deployments.

Lastly, if you have ever considered transitioning applications and data to the cloud, this subscription plan includes 3 trial licenses of Teradici Cloud Access Software. It enables secure, remote access to applications and data stored in a public, private, or hybrid environment with the security and performance PCoIP technology delivers.

How do you redeem your complimentary 3-year subscription?

Register your LG zero client purchase at connect.teradici.com/lge-registration.

Looking to purchase LG zero clients?

The LG trade-up and recycling program may be of interest. Migrate to the latest PCoIP Zero Clients from LG and fully leverage the benefits of your virtualization strategy. You’ll increase security, and reduce power consumption and maintenance. See if you are eligible for a trade-in rebate and learn more about the full client offering from LG at www.lg.com/us.


Snap Fitness Teams with LG to Pump up the Member Experience


More than 850 Snap Fitness locations throughout the United States will soon be adding LG commercial displays to their wide range of fitness equipment.

Snap Fitness, one of the world’s largest fitness operators with 1,400-plus facilities globally, just awarded LG “Preferred Vendor” status and will offer LG 55-inch FHD LV340H and 65-inch 4K/UHD UU340C TVs to their franchisees. These cost-effective, commercial-grade TVs feature stunning picture quality, simplified interfaces and business-friendly functions such as easy channel editing and fast cloning, making them ideal for the fitness environment. Additionally, LG’s Five-Star Service program will help ensure maximum uptime.

LG’s IPS (In-Plane Switching) screen technology provides a 178-degree wide angle of view where colors, contrast and clarity remain true – a key advantage as members are often watching the screens from off-axis viewpoints.

Should a problem occur, the TV stores diagnostic data, which can be saved to a USB memory device, thus enabling service engineers to analyze the data and identify technical issues quickly and easily.

Snap Fitness will also use select LG displays to showcase the Myzone technology, which monitors members’ heart rate to give instant feedback about how many calories they are burning and how hard they are working out.

According to the press release, “Bringing LG onboard as a Snap Fitness Preferred Vendor will help us elevate the guest experience,” said Tyler Walsh, global project manager, Snap Fitness. “As we rollout new programs, personal training and group workouts, LG’s advanced, quality products and services will keep up with our evolving facility’s needs.”

With video walls, large 4K displays, commercial TVs, sound bars and desktop monitors, LG fitness solutions offer an immersive and engaging facility experience that seamlessly incorporates third-party content – perfect for large and small fitness facilities, multifamily living, hospitality properties, and in corporate environments.


World’s First 10K Interactive Video Wall System Features LG Ultra-Narrow 0.9mm Bezel Displays

It’s a creation of Q1 Design, the industry leaders in digital sales and marketing solutions for residential property project marketing; and Userful™, a leading provider of video communication solutions.

The install is located at a landmark riverfront location on Queen St. in Brisbane City by one of Australia’s most awarded and trusted national developers responsible for some of Australia’s most recognizable high-end property developments.

The 10K video wall system, utilizing LG displays with 0.9mm bezels, is used in the Experience Center on a daily basis to showcase the landmark development and ultimately help sell property within the building. The video wall is so impressive that it draws people from the street into the center.

In the Experience Center sales agents and customers interact less than three feet away from the video wall, which is why an extremely high level of resolution was key in making the experience both impressive and immersive.

Q1 Design’s video walls webpage states, “4K video wall? That’s old news. 8K video wall? Not innovative enough for us at Q1 Design. It is not often these days that you see technology that is so amazing it blows you away.

“That is exactly what we set out to create with the world’s first UW10K Interactive Videowall. Comprising of 24 55” LG ultra-narrow 0.9mm bezel screens and a full 11520×4320 pixel resolution. The image detail is real enough to mesmerize onlookers with video so immersive they could dive in.”

The video wall is powered by a 10K Userful software API solution. The software allows content to be displayed from any source, anywhere on display walls of 100+ screens using just one PC/Server. Users can control the video wall and interact with it from a desktop, phone or tablet.

To make the most of this powerful communication solution, Q1 Design developed a mobile app to allow dynamic interactive control of content using a touch screen iPad. With it, users can switch between floor level units, floor plans, views and features, with 3D walkthroughs, fly throughs and more. And feel like they’re right there.

Watch the video now.

Check out the Q1 Design project page here.




Userful Wins 2019 BIG Innovation Technology Award for uClient Application with LG webOS Signage Platform

The Business Intelligence Group (BIG) has recognized Userful Corporation, a leading provider of video communication solutions, with their BIG Innovation Technology Award for Userful’s uClient digital signage application. The award recognizes those organizations and people who bring new ideas to life. Whether that idea is big or small, these ideas change the way we experience the world.

Userful’s uClient is the first hardware-free video wall solution with LG smart webOS Signage displays.

The uClient app loads onto LG smart commercial displays and eliminates the hardware typically required to display content on screens throughout an organization. Userful is introducing uClient on LG’s webOS Signage platform to enable the capabilities of LG’s array of webOS enabled digital signage displays for multiple applications.

uClient connects the visual networking platform with the family of LG smart displays, and includes a wide range of advanced features, such as zones, scheduling, cloud storage space, display synching for video walls, and more. Content is delivered directly to the display from the network and is the first solution to support video wall management in its many forms.

According to the press release, “This year’s winners show just how deep a role innovation plays in nearly every aspect of business,” said Maria Jimenez, chief operating officer of the Business Intelligence Group. “We are thrilled to be honoring Userful as they are leading by example and making real progress on improving the daily lives of so many.”

Congratulations to Userful Corporation on your BIG win!

Read the BIG Award press release here.

Read the Userful Product press release here.


See LG’s Advanced Medical Imaging Capture and Display Devices at HIMSS19


The HIMSS (Healthcare Information and Management Systems Society) Global Conference & Exhibition brings together 45,000+ health information and technology professionals, clinicians, executives and market suppliers from around the world. Exceptional education, world-class speakers, cutting-edge products and powerful networking are hallmarks of this industry-leading conference. HIMSS19 will run from February 11 to 15 at the Orange County Convention Center in Orlando, Florida.

LG will be there, at Booth #1687, showcasing a variety of its U.S. healthcare solutions – advanced medical imaging capture and display devices designed to provide visual confidence while maximizing efficiency in radiology and surgery. Among the products will be LG’s recently launched Thin Clients – secure cloud endpoints in All-in-One (AIO), desktop box and laptop form factors. These products accommodate the shift toward cloud infrastructures and the need for reliable, secure and manageable IT solutions, especially in data-laden and cost-sensitive applications like HIS, RIS and education.

Introducing a New PACS Hybrid Worklist Solution

LG’s All-in-One (AIO) Thin Clients can push modern Picture Archiving and Communication Systems workstations into their most productive and effective form – reducing components and TCO. In this unique application the AIO Thin Clients do not require a cloud infrastructure; instead, they are used as a pure web browser.

The innovative new solution changes today’s PACS workstation setup to make it easier and uncluttered for the end user. It eliminates the large workstation computer, graphics card and bulky cables, and replaces them with an LG 38-inch AIO Curved UltraWide® Thin Client. The AIO Thin Client serves as a computer and also as the worklist monitor, to run PACS web-browser-based applications. Users can connect up to two LG or third-party Review/Diagnostic monitors for a complete PACS solution.

Going to HIMSS19? Be sure to see these and other LG medical imaging products at Booth #1687.


LG OLED Falls Exhibit Makes a Big Splash at CES 2019

In case you missed the show, you missed an amazing, immersive installation of flexible LG OLED commercial displays that wowed the crowds. The “LG OLED Falls” featured 260 LG OLED digital signage screens, in curved and flat configurations, giving tens of thousands of CES visitors a one-of-a-kind experience of natural wonders.

Welcoming visitors to LG’s sprawling CES booth adjacent to the main entrance of the Las Vegas Convention Center, the stunning LG OLED Falls featured 76 concave, 72 convex and 112 flat 55-inch LG OLED screens. It was a must-see CES attraction, following in the tradition of the “LG OLED Canyon” at CES 2018 and the “LG OLED Tunnel” at CES 2017.

CES attendees’ jaws literally dropped when they saw the LG OLED Falls, which measured 20 feet high and 65 feet wide, displaying alluring images of curves of the desert, waterfalls, ocean and light. The incredible video experience was further enhanced by advanced, immersive audio, which is included in 2019 LG OLED TVs for the consumer market.

LG OLED technology has created a new high-end category of displays that delivers an awe-inspiring picture with perfect black and incredible color, even from wide viewing angles, unlike any LCD/LED display. LG OLED uses self-lighting pixels that can be turned on and off individually for exact control of image brightness and quality, delivering infinite contrast ratio optimized for high dynamic range content. And with no separate light source, the displays are extremely lightweight and thin, making them flexible enough to be curved, or rolled.

Have a look.


Best Western Enhances the Guest Experience with a 2,400-site LG Digital Signage Network

It’s an amazing display of partnership. Ping HD, Apex Procurement and LG, working together with Best Western International, Inc. to roll out one of the world’s largest multi-site deployments of LG Electronics’ webOS SoC (System on a Chip) digital signage displays.

Best Western® Hotels & Resorts will soon be featuring LG digital signage in the lobby of every Best Western hotel property in North America.

The solution is built around 43-, 49- and 55-inch LG displays featuring LG’s webOS for Signage platform and powered by Ping HD’s EngagePHD™ software.

According to the press release, Best Western guests will typically see one to three displays at each property, providing travelers with information about the hotel, the local area and latest news from Best Western. In addition to relevant local and brand information, property owners can display their own custom content.

Some properties will also feature interactive touch screen overlays providing real-time access to information on local tourist attractions, restaurants and live flight departures. In addition, some properties will feature displays in the restaurant and bar areas to show live TV along with an L-Bar wrap area of the screen for playing custom content while the TV program is in progress.

Congratulations and a big thanks to Ping HD, Apex Procurement LLC and Best Western on this major rollout. Stellar work!

Plenty of details, so read the press release here.


LG B2B Interview at CES2019 Discusses Company, Technology and Products

Last week at CES®, Stampede, the global leader in value added Pro AV distribution spoke with Clark Brown, vice president of sales for LG Business Solutions.

The first topic was the pre-show keynote, delivered by Dr. I.P. Park, president and chief technology officer for LG Electronics. If you haven’t seen it, Dr. Park’s keynote was called AI for an Even Better Life, in which he outlined the company’s vision for the future and highlighted the importance of evolving intelligence in consumer electronics. Dr. Park also illustrated LG’s continued efforts to facilitate a culture of open innovation.

LG Business Solutions is always thinking how they can bring some of the things that are happening in the consumer world into the commercial world. For example, in the keynote Dr. Park had noted that intelligent signage will turn the physical elements of space such as walls, signboards and even floors, into an active, intelligent part of the environment.

On the subject of technology, the LG booth showcased a great deal of innovation. LG OLED was there, along with mobile, displays, appliances and more.

Thin Clients and cloud computing was discussed next. Brown noted that there is so much data going into the cloud today and corporations and businesses need quality display devices to view it. LG recently launched a portfolio of Thin Client devices to meet those needs.

Regarding display quality, LG is known for the quality of the way their glass is made using In-Plane Switching (IPS) technology. In fact, LG Business Solutions now offers a family of medical displays, surgical displays and clinical review displays – a new initiative that complements what the company has been doing for many years in digital signage and desktop displays.

CES2019 was the major show for the launch of LG’s video wall displays with 0.44 mm bezel – the thinnest bezel on the market. Video wall is an important category in signage and public displays and LG is a key player.

A hot topic was LED. Direct View LED (DVLED) is seen on outdoor and indoor displays today with greater frequency. LG is a manufacturer of its own DVLED technology and DVLED is a very important part of the LG B2B business. Brown hinted that we’ll be seeing more products in this category in 2019.

LG Business Solutions is always pushing the envelope on technology and will be coming to InfoComm 2019 in Orlando to showcase the latest innovations. Public signage is being used today in all walks of life and it is exciting to have unique products that can help end users deliver their message.

Watch the Stampede interview with Clark Brown now.


Share Your Experience with LG and Increase Your Industry Presence

We’re wrapping up the first full week of 2019. And that means lots of New Year’s resolutions are in full swing. Whether you have a list of them, just a few, or none at all, we’d like to give you a couple of suggestions that could help your business gain greater visibility this year.

Write a blog post for LG. If you’re a solution provider, reseller, systems integrator or end user, your expertise could be very helpful for both our target audiences. Here’s an exciting opportunity to share your ideas, your challenges, what works and what doesn’t. If you write a post specifically for the LG Solutions Blog, it could expose your business to a wider array of industry categories. Our blog gives you an opportunity to deliver your objectives, your mission and how you see the business of digital signage shaping up.

If you decide to let LG Commercial Displays link to a current post on your company’s blog, it could extend the reach of your company’s content. Through our blog, we’ll work to connect more viewers to your content on your own properties and help your own organic search as well.

Let LG create your case study. Sharing your project has plenty of benefits and we can help make it happen. By participating in the LG Business Solutions case study series your company will be seen as an innovator for adopting some of the latest display technologies on the market. If your project is selected we’ll write your case study and spread the word. There’s also the possibility of your case study becoming a video.

There’s absolutely no cost to you. Just plenty of benefits. Once your case study is completed, we’ll feature it in our monthly newsletter that goes out to a vast database of influencers and decision-makers. We’ll offer it for download in targeted industry publications. We’ll utilize our social media channels to push your case study out for even more exposure. And we’ll feature your case study in our Chicago Business Innovation Center and right here on the LG Solutions Blog.

Have a look at our case studies page here.

Getting your message out via LG Business Solutions could be very rewarding. And that’s why we make New Year’s resolutions, isn’t it?

To submit your blog post for consideration or your case study details, please email Laura.Cohen@lge.com

Any questions? Use the same email. We’re here to help and we hope to hear from you soon.