Userful Wins 2019 BIG Innovation Technology Award for uClient Application with LG webOS Signage Platform

The Business Intelligence Group (BIG) has recognized Userful Corporation, a leading provider of video communication solutions, with their BIG Innovation Technology Award for Userful’s uClient digital signage application. The award recognizes those organizations and people who bring new ideas to life. Whether that idea is big or small, these ideas change the way we experience the world.

Userful’s uClient is the first hardware-free video wall solution with LG smart webOS Signage displays.

The uClient app loads onto LG smart commercial displays and eliminates the hardware typically required to display content on screens throughout an organization. Userful is introducing uClient on LG’s webOS Signage platform to enable the capabilities of LG’s array of webOS enabled digital signage displays for multiple applications.

uClient connects the visual networking platform with the family of LG smart displays, and includes a wide range of advanced features, such as zones, scheduling, cloud storage space, display synching for video walls, and more. Content is delivered directly to the display from the network and is the first solution to support video wall management in its many forms.

According to the press release, “This year’s winners show just how deep a role innovation plays in nearly every aspect of business,” said Maria Jimenez, chief operating officer of the Business Intelligence Group. “We are thrilled to be honoring Userful as they are leading by example and making real progress on improving the daily lives of so many.”

Congratulations to Userful Corporation on your BIG win!

Read the BIG Award press release here.

Read the Userful Product press release here.

See LG’s Advanced Medical Imaging Capture and Display Devices at HIMSS19

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The HIMSS (Healthcare Information and Management Systems Society) Global Conference & Exhibition brings together 45,000+ health information and technology professionals, clinicians, executives and market suppliers from around the world. Exceptional education, world-class speakers, cutting-edge products and powerful networking are hallmarks of this industry-leading conference. HIMSS19 will run from February 11 to 15 at the Orange County Convention Center in Orlando, Florida.

LG will be there, at Booth #1687, showcasing a variety of its U.S. healthcare solutions – advanced medical imaging capture and display devices designed to provide visual confidence while maximizing efficiency in radiology and surgery. Among the products will be LG’s recently launched Thin Clients – secure cloud endpoints in All-in-One (AIO), desktop box and laptop form factors. These products accommodate the shift toward cloud infrastructures and the need for reliable, secure and manageable IT solutions, especially in data-laden and cost-sensitive applications like HIS, RIS and education.

Introducing a New PACS Hybrid Worklist Solution

LG’s All-in-One (AIO) Thin Clients can push modern Picture Archiving and Communication Systems workstations into their most productive and effective form – reducing components and TCO. In this unique application the AIO Thin Clients do not require a cloud infrastructure; instead, they are used as a pure web browser.

The innovative new solution changes today’s PACS workstation setup to make it easier and uncluttered for the end user. It eliminates the large workstation computer, graphics card and bulky cables, and replaces them with an LG 38-inch AIO Curved UltraWide® Thin Client. The AIO Thin Client serves as a computer and also as the worklist monitor, to run PACS web-browser-based applications. Users can connect up to two LG or third-party Review/Diagnostic monitors for a complete PACS solution.

Going to HIMSS19? Be sure to see these and other LG medical imaging products at Booth #1687.

LG OLED Falls Exhibit Makes a Big Splash at CES 2019

In case you missed the show, you missed an amazing, immersive installation of flexible LG OLED commercial displays that wowed the crowds. The “LG OLED Falls” featured 260 LG OLED digital signage screens, in curved and flat configurations, giving tens of thousands of CES visitors a one-of-a-kind experience of natural wonders.

Welcoming visitors to LG’s sprawling CES booth adjacent to the main entrance of the Las Vegas Convention Center, the stunning LG OLED Falls featured 76 concave, 72 convex and 112 flat 55-inch LG OLED screens. It was a must-see CES attraction, following in the tradition of the “LG OLED Canyon” at CES 2018 and the “LG OLED Tunnel” at CES 2017.

CES attendees’ jaws literally dropped when they saw the LG OLED Falls, which measured 20 feet high and 65 feet wide, displaying alluring images of curves of the desert, waterfalls, ocean and light. The incredible video experience was further enhanced by advanced, immersive audio, which is included in 2019 LG OLED TVs for the consumer market.

LG OLED technology has created a new high-end category of displays that delivers an awe-inspiring picture with perfect black and incredible color, even from wide viewing angles, unlike any LCD/LED display. LG OLED uses self-lighting pixels that can be turned on and off individually for exact control of image brightness and quality, delivering infinite contrast ratio optimized for high dynamic range content. And with no separate light source, the displays are extremely lightweight and thin, making them flexible enough to be curved, or rolled.

Have a look.

Best Western Enhances the Guest Experience with a 2,400-site LG Digital Signage Network

It’s an amazing display of partnership. Ping HD, Apex Procurement and LG, working together with Best Western International, Inc. to roll out one of the world’s largest multi-site deployments of LG Electronics’ webOS SoC (System on a Chip) digital signage displays.

Best Western® Hotels & Resorts will soon be featuring LG digital signage in the lobby of every Best Western hotel property in North America.

The solution is built around 43-, 49- and 55-inch LG displays featuring LG’s webOS for Signage platform and powered by Ping HD’s EngagePHD™ software.

According to the press release, Best Western guests will typically see one to three displays at each property, providing travelers with information about the hotel, the local area and latest news from Best Western. In addition to relevant local and brand information, property owners can display their own custom content.

Some properties will also feature interactive touch screen overlays providing real-time access to information on local tourist attractions, restaurants and live flight departures. In addition, some properties will feature displays in the restaurant and bar areas to show live TV along with an L-Bar wrap area of the screen for playing custom content while the TV program is in progress.

Congratulations and a big thanks to Ping HD, Apex Procurement LLC and Best Western on this major rollout. Stellar work!

Plenty of details, so read the press release here.

LG B2B Interview at CES2019 Discusses Company, Technology and Products

Last week at CES®, Stampede, the global leader in value added Pro AV distribution spoke with Clark Brown, vice president of sales for LG Business Solutions.

The first topic was the pre-show keynote, delivered by Dr. I.P. Park, president and chief technology officer for LG Electronics. If you haven’t seen it, Dr. Park’s keynote was called AI for an Even Better Life, in which he outlined the company’s vision for the future and highlighted the importance of evolving intelligence in consumer electronics. Dr. Park also illustrated LG’s continued efforts to facilitate a culture of open innovation.

LG Business Solutions is always thinking how they can bring some of the things that are happening in the consumer world into the commercial world. For example, in the keynote Dr. Park had noted that intelligent signage will turn the physical elements of space such as walls, signboards and even floors, into an active, intelligent part of the environment.

On the subject of technology, the LG booth showcased a great deal of innovation. LG OLED was there, along with mobile, displays, appliances and more.

Thin Clients and cloud computing was discussed next. Brown noted that there is so much data going into the cloud today and corporations and businesses need quality display devices to view it. LG recently launched a portfolio of Thin Client devices to meet those needs.

Regarding display quality, LG is known for the quality of the way their glass is made using In-Plane Switching (IPS) technology. In fact, LG Business Solutions now offers a family of medical displays, surgical displays and clinical review displays – a new initiative that complements what the company has been doing for many years in digital signage and desktop displays.

CES2019 was the major show for the launch of LG’s video wall displays with 0.44 mm bezel – the thinnest bezel on the market. Video wall is an important category in signage and public displays and LG is a key player.

A hot topic was LED. Direct View LED (DVLED) is seen on outdoor and indoor displays today with greater frequency. LG is a manufacturer of its own DVLED technology and DVLED is a very important part of the LG B2B business. Brown hinted that we’ll be seeing more products in this category in 2019.

LG Business Solutions is always pushing the envelope on technology and will be coming to InfoComm 2019 in Orlando to showcase the latest innovations. Public signage is being used today in all walks of life and it is exciting to have unique products that can help end users deliver their message.

Watch the Stampede interview with Clark Brown now.

Share Your Experience with LG and Increase Your Industry Presence

We’re wrapping up the first full week of 2019. And that means lots of New Year’s resolutions are in full swing. Whether you have a list of them, just a few, or none at all, we’d like to give you a couple of suggestions that could help your business gain greater visibility this year.

Write a blog post for LG. If you’re a solution provider, reseller, systems integrator or end user, your expertise could be very helpful for both our target audiences. Here’s an exciting opportunity to share your ideas, your challenges, what works and what doesn’t. If you write a post specifically for the LG Solutions Blog, it could expose your business to a wider array of industry categories. Our blog gives you an opportunity to deliver your objectives, your mission and how you see the business of digital signage shaping up.

If you decide to let LG Commercial Displays link to a current post on your company’s blog, it could extend the reach of your company’s content. Through our blog, we’ll work to connect more viewers to your content on your own properties and help your own organic search as well.

Let LG create your case study. Sharing your project has plenty of benefits and we can help make it happen. By participating in the LG Business Solutions case study series your company will be seen as an innovator for adopting some of the latest display technologies on the market. If your project is selected we’ll write your case study and spread the word. There’s also the possibility of your case study becoming a video.

There’s absolutely no cost to you. Just plenty of benefits. Once your case study is completed, we’ll feature it in our monthly newsletter that goes out to a vast database of influencers and decision-makers. We’ll offer it for download in targeted industry publications. We’ll utilize our social media channels to push your case study out for even more exposure. And we’ll feature your case study in our Chicago Business Innovation Center and right here on the LG Solutions Blog.

Have a look at our case studies page here.

Getting your message out via LG Business Solutions could be very rewarding. And that’s why we make New Year’s resolutions, isn’t it?

To submit your blog post for consideration or your case study details, please email Laura.Cohen@lge.com

Any questions? Use the same email. We’re here to help and we hope to hear from you soon.

Installation Inspiration – LG Digital Signage in Dubai

We thought you’d like something amazing to spark your imagination for 2019. So let’s go to Dubai.

Dubai Mall, with over 80 million visitors annually, is one of the most well-known malls in the world. At the center of this 548,000 square-meter mall is an aquarium with an LG digital signage installation that is turning our imaginations into reality.

The 820-unit LG OLED display is ranked with three Guinness World Record titles:
Largest OLED Screen

Highest Resolution Video Wall

Largest High Definition Video Wall

In addition to the LG OLED, LG’s Ultra Stretch and LED displays are installed at other famous attractions around the aquarium.

Just goes to show you what’s possible when you get creative with LG digital signage. Imagine what LG signage can do for your own business.

Why We Love Touch Screens

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We have them on our smartphones and tablets. On our home appliances and car dashboards. On kiosks and industrial machinery. And they’re appearing in more and more technology. People today have become very familiar with the use of touch screens, and the speed at which they provide the desired functions or information. Even small children have become familiar with touch screen functions, and it can be amazing when you see interactions between toddlers and smartphones. No doubt, touch screen technology is here to stay, and grow.

So, what is it about touch screens that we love? Lots of things. The digital age has conditioned us to expect instant gratification on our devices. We don’t like waiting and touch screens accommodate quickly. Tech-savvy customers have come to expect a digitally connected business. Self-order kiosks have become very popular means to avoid standing in long lines.

Touch screens are easy to use. They can be intuitive with basic touch and gestures. Just point at what you want, then touch. People entering a large building and seeing an interactive way-finding display in the lobby might be relieved to not have to find and ask someone for directions. Touch screens can even enable guest check-in at hotels.

Touch screens are easily accessible. Users with physical limitations and senior citizens often find a touch screen much more user-friendly than a keyboard, let alone a system with keyboard and mouse. And touch screen signage installed in accordance with Americans with Disabilities Act requirements can accommodate people in wheelchairs.

Touch screens increase user accuracy. Referring again to self-order kiosks, a user is virtually guaranteed to get the right order as opposed to speaking into microphones at the drive-thru or ordering over the counter. And that also applies to store cashiers using touch screens at the registers.

Touch screens can bring instant rewards. If the touch screen display is equipped with Beacon and Bluetoothâ Low Energy (BLE) technology and the customer has the store’s app enabled on their smartphone, the display can provide a personalized experience and offer discount codes or quick purchase suggestions based on the customer’s ordering history on the app.

Touch screens are durable. They’re available for outdoor displays that are purpose-built to withstand harsh conditions. These touch screens are not affected by dirt, dust, rain or grease. An outdoor display with protective glass can fend off bumps and bangs too.

No article on touch screens would be complete without addressing the obvious: Have you looked at your device’s touch screen after a day of use? See the dirt? It’s an easy clean, of course, but imagine a touch screen in a public environment. That thought alone is a compelling case for a business to clean them regularly and diligently. Be sure to follow the display manufacturer’s cleaning procedure, as you don’t want to affect touch screen performance.

What’s on LG’s Menu for QSR?

In September and October we detailed how digital signage is improving the QSR experience, from enhanced customer experiences, effortless menu management and effective advertising to expanded drive-thru performance and increased efficiency in the kitchen/food prep areas.

Still, it is not uncommon for QSR franchisees to be hesitant about transitioning to a digital environment. Reasons range from their use of legacy technology to a lack of resources for the significant investment required.

So when we’re asked what we can do for a QSR that wants to ease into digital, we start by recommending our very popular digital menu boards along with a SuperSignÔ and webOS for Signage system, and we also suggest finding a good CMS partner. Since content creation, integration and day-to-day management can be a weighty issue, LG offers the solutions to ensure QSR franchisees, content creators and system managers have powerful tools for seamless operation.

As the business realizes the benefits of digital signage we can take it to the next level. QSRs can look to a wide range of LG displays to address their needs from engaging customers throughout the store to standing out from the competition. Today’s innovative commercial displays can revitalize the store’s image from the outside in.

Here’s a quick menu of our digital deliciousness for QSR:

High-Brightness Outdoor Displays – New XE Series IP56-rated all-season outdoor displays in 49″, 55″ and 75″ class for the drive-thru and outdoor kiosks. With an auto brightness sensor they can adjust brightness depending on the ambient light – a maximum 3,000 cd/m2 makes them clearly visible even in direct sunlight.

Menu Boards – SM5KE Series digital signage is the quintessential digital menu board, and sizes ranging from 32″ to 55″ class ensure a good fit in virtually any QSR. The display can even operate as a virtual router which can be a wireless access point for mobile devices. A 24/7 operation rating, conformal coating and auto fail over feature make this series a veritable QSR workhorse.

Smart TV Signage – 43” to 55” SuperSignÔ displays can simultaneously broadcast TV programs and QSR advertisements via the built-in TV tuner. Show live sports and local news programs to reduce the customers’ perceived wait time.

Self-Order Kiosks – With embedded Beacon and Bluetoothâ Low Energy (BLE) technology the displays can offer a personalized experience to customers that have the QSR’s app on their smartphone. Things like quick ordering of favorites and loyalty discounts can be offered immediately as the customer approaches the display.

And now for the Wow:

Narrow Bezel Video Walls – 55″ displays with nearly borderless designs can be tiled together to create massive video walls that can stop customers in their tracks with an immersive visual experience.

Ultra-Stretch Displays – The 88″ display with 58:9 widescreen format easily grabs attention in wall mounted or floor standing applications. Add touch screen interactivity and you’ve got a seven foot tall Ultra High Definition customer assistant.

Open-Frame LG OLED Display – It doesn’t get any more exciting than LG OLED in a QSR. These ultra-thin curved displays can be used in a variety of shapes and be made into video walls too. And dual-sided flat LG OLED displays can swap or mirror content on either side.

Transparent Displays – WFB Series signage and LAT300MT1 LED film inspire striking new placements for digital content when the goal is to see not only the content, but what’s behind it.

Touch Overlay Kit – The KT-490 attachable touch screen changes standard digital signage into interactive signage. Great for self-order kiosks.

In the QSR business, time is money. Resources may be limited and there’s a good chance existing platforms are outdated. Starting with digital menus and an Internet-based content management solution can lay the foundation for an amazing display of ROI.

External Media Players are Better Than Smart Displays, Right? Not So Fast

ID_webOS_01_1525737246100Guest Post: Curtis Campbell, Hughes

Virtually everywhere we look, we see divisions. Be it politics, how to raise children, dogs versus cats, there never seems to be a winner-take-all argument. And digital signage technology is no different. For a few years now, signage buyers have been presented with an alternative to external digital signage players – namely SoC (System On Chip) and digital signage running on SmartTV displays.

Those technology providers & vendors deeply entrenched in the traditional will consistently, readily, and easily discount SoC as “less powerful.” To clarify, those buyers are looking for expansiveScreen Shot 2018-12-05 at 4.55.56 PMUHD / 4K video walls, where traditional signage players are daisy-chained (a.k.a. networked together) to create an large, immersive video experience.

And let’s not forget interactive, HD touchscreen kiosks that “require the immense processing power of an external digital media player.”

And again, those entrenched in this way of thinking, will state the list goes on and on.

But let’s pause for a second, and think. Why do some believe that a SoC/Smart Signage solution can’t perform in those applications named above? And what about the virtually limitless other applications for digital signage? While three years ago, I might have sided with external players, I am definitely leaning in the opposite direction. Why? Because the technology continues to evolve, the costs keep decreasing, and the list of applications grows longer every day. But don’t worry. I will explain myself.

Dollars and Sense

Let’s start first with the financial side of SoC / smart signage.

Right out of the gate, with the price of Smart HD displays decreasing every day, add to that notion that removing an external signage player instantly removes what can be a several hundred dollar signage player. Instantly, you are now left with just a SmartTV versus a screen plus a player. Why does this matter? One, reduced cost. Two, reduced infrastructure (meaning all you need is a screen and an internet connection. Add to this fact that Smart screens have integrated WiFi, required infrastructure is further simplified. Additionally, with one less device to support, you have less maintenance costs, fewer chances for failure, and typically one vendor’s throat to choke. This immediately translates to a significantly reduced TCO (total cost of ownership).

But my affinity for SoC/smart signage runs deeper than the balance sheet. Looking back up to the top of this post, SoC’s inability to display an expansive video wall is no longer a solid argument. Because at the end of the day, it comes down to the brains behind the screen. If the content management system (a.k.a. the brains behind the display) is capable of splitting the image across multiple panels, in most cases, this becomes a mute point. What about touchscreen kiosks?

Since the inception of SoC displays, a number of 3rd party technology providers have brought touchscreen overlays to market, enabling virtually any screen to be made a touchscreen. And today, with LG and Samsung both offering smart signage solutions that feature integrated touch, the simplicity argument surfaces again.

Easy Management

And now, let’s look at the management aspect of SoC / Smart signage. When a traditional media player is deployed, setting up the display and tinkering with settings, etc., typically requires a keyboard and mouse. But with SoC / Smart signage solutions, a few vendors have stepped up to leverage the screen’s I/R remote. Now, users can simply pick up the remote, modify settings, increase volume, access additional features, etc. And then, for those SoC / Smart signage solutions that offer live TV integration, changing channels is even easier. Sure, everyone has experienced losing a remote in the couch, but with yet another reduction in the number of devices, your simplicity increases.

And to my final point, what about the limitless other applications that are made more simple through the use of SoC/Smart signage? Waiting room signage, conference / meeting room signage, employee-facing / corporate comms signage above time clocks, menu boards / promotional signage in already crowded grocery and c-stores? And what about signage mounted from the ceiling or ad hoc end cap displays in a retail store?  All of these deployments become easier as less technology is required.

Add back to this notion the reduction of prices of smart displays, virtually any business, which includes small businesses, dusty manufacturing / production / shop floors, crowded kitchens, and a million other environments / businesses can all leverage reduced complexity to ultimately create better customer experiences.

I am sure there will be some that will pick apart this argument, and still tell me that I am wrong. But I’ve seen enough, and continue to see the technology improve, to take a big step on the other side of the fence. This may be a little “tongue-in-cheek,” but I believe that innovation sides with SoC / smart signage.

Let’s not forget what happened to Kodak – a huge brand that faded away when it failed to innovate and adjust with the times.

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