“What if it fails?”
Hoteliers want to provide the best experiences for their guests 24/7. And the last thing anybody wants is a room without TV entertainment.
That’s why we believe LG hospitality TVs and digital signage should have the best support possible. And LG’s 5-Star Service program doesn’t disappoint.
Here’s how it works: LG’s 5-Star Service is free and covers hotels in the major metropolitan areas. Once our hotel customer registers for 5-Star Service, we provide an LG-employed technician as a single point of contact that will become a familiar face on the property, and can even be considered an extension of the hotel staff. We are the only manufacturer that has factory-authorized and certified commercial technicians out in the field. For most cases if the hotel has a warranty issue with an LG in-room TV or common-area digital signage they will get an LG service van dispatched within 48 hours. The service technician can make a variety of repairs onsite.
We are also the only company that offers preventive maintenance service, where the technician will make courtesy visits to the hotel on a regular basis to greet the staff, answer questions, check product performance and do whatever is required.
As a backup, LG offers a 1-800 service number in the event the technician is completely booked or the hotel is out of the 5-Star Service area. In that case the local or regional authorized LG service center can often dispatch a technician within 48 to 72 hours, coordinated with LG’s warranty division. If the job calls for a warranty replacement, LG provides a timely turnaround.
Sometimes accidents can happen to guest-room TVs or digital signage displays. We’ve heard some crazy stories and it’s obvious that hotel employees have seen it all. In that case, we support out-of-warranty service at a flat rate of $150 (parts and labor except for module changes).
With LG’s 5-Star Service, hoteliers can relax and enjoy the kind of world-class attention and support they strive to give their guests.