Peter Sena II is an entrepreneur, angel investor, and Yale University Venture Mentor who founded Digital Surgeons, a design-driven innovation agency that accelerates business growth through co-creation, consulting, and award-winning execution.
Today’s traveler expects more.
Conditioned by AirBnB, they expect unique, local experiences.
Conditioned by Uber, they expect one-tap service of their wants and needs.
They care less about the chocolate on their pillow, and more about how their hospitality provider is going to curate the best of their destination and create a trip worth sharing.
They don’t want pampering, they want personalization.
Just think about how the old-fashioned elevator operator was replaced by the press of a button. Sure, it’s more cost effective for it to be user-operated, but if it was something travelers missed, every hotel would still have white-glove elevator service. The reality is elevator rides are kind of awkward — it’s a tight space to be in with a stranger. That friction was eliminated by the press of a button.
Today’s traveler expects the elimination of even more friction from their experience. Given recent advancements in internet connected devices (the internet of things or IoT), why shouldn’t someone be able to step into an elevator that is able to read the key in their pocket and be automatically taken to their floor?
Functional, unique, and digitally-powered amenities are musts for hospitality providers that don’t want to be left behind.
But how can hotels begin to create these experiences without disorienting their guests? The same way a UX (User Experience) Designer guides someone through software or a website: with constant visual feedback. Components that you can interact with hover under your cursor, the navigation menu displays clear choices, arrows or curves may even explicitly chart the intended path. There are constant visual indicators to guide you toward valuable outcomes.
As our hospitality experience becomes increasingly personalized and digital, it will be more important than ever that hotels provide similar visual indicators throughout their common areas and within guest rooms — LG’s commercial OLED displays are ready to meet this challenge.
OLED stands for organic light-emitting diode. What that means in English is that each pixel of the screen emits its own light to produce the image. This serves two very important functions.
For one, the picture quality is gorgeous. It’s a dramatic improvement over common LCD displays in contrast, color saturation, and viewing angles (a factor all too important in hotel lobbies or other areas where the display will be viewed from all over a room).
Two, since there is no backlight required, OLED screens are extremely light and thin (less than a centimeter deep) — meaning installers have much more flexibility about where they can be placed. They can even curve and/or display content on both sides of the display.
Powered by LG OLED, hospitality experience designers finally have a display equipped to satisfy the needs of today’s travelers. Rich picture quality to draw their attention, and flexibility of placement that allows hospitality organizations to guide guests through an experience they’ll share and remember.
Organizations not quite ready to outfit their hotel with artificial intelligence and internet connected devices can begin taking smaller steps toward a more personalized, digital experience.
It’s easy to imagine how LG OLED screens can create a better experience within a hotel — beautiful displays, as large or small as they need to be, curving across walls, ceilings, or through a lobby speak for themselves.
But, LG OLED screens can also help hospitality organizations create better experiences outside their four walls. Today’s traveler expects their hotel to curate the best of their local community. AirBnB is betting big on “trips”, a tool that lets guests eat at their host’s favorite local hidden hole-in-wall restaurant or grab a coffee from their favorite corner barista.
Hotels can give the concierge a hand with a two by two OLED video wall that displays the best of the local community. Guests will be delighted when they are steered away from tourist traps toward something they’ll never forget. With LG’s Pro:Centric platform, content can be personalized from a central location and displayed throughout common areas or into individual guest rooms.
Hospitality providers equipped with a rich CRM integration (customer relationship management software) can even leverage what they know about each guest to better personalize the messaging. If a guest is a known business traveler, content that helps help them succeed at their job is going to go a long way toward establishing loyalty to that hotel or chain.
Sound tough to start implementing? It isn’t.
“LG is always looking at options that help simplify selection, purchasing, and length of deployment for all display products. A great example is the two-by-two video wall bundle that LG developed for the hospitality sector. This bundle was developed based on feedback from our hospitality customers who were asking for simple solutions for video walls that could easily be selected, purchased, and deployed. The LG video wall bundle includes all items needed to get the project started— displays, cabling, and mounts. In addition to simplifying the purchasing process, the end users have also enjoyed a lower overall cost.
Integrators benefit from bundling for numerous reasons, including reduced purchasing time, since products have already been selected to work together, eliminating the need to research or double check compatibility. Bundling also eliminates the need for the integrator to kit the projects or have to worry about the delivery schedule of all the separate products. Lastly, integrators can often find additional savings when purchasing a bundled option versus purchasing all the components separately.”
– Garry Wicka, LG’s Head of Marketing for Commercial Displays
experience. OLED technology allows hospitality providers to display breathtaking images precisely where they will deliver the personalized service that today’s digital traveler demands.